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Mitsubishi Electric Automotive America

A bold new brand identity and website showcases a heritage automotive supplier’s strengths in innovation


RESULTS:

Mitsubishi Electric Automotive America (MEAA) is a Tier 1 supplier to the automotive industry that specializes in mobility solutions such as autonomous-ready connected infotainment and ADAS solutions, high-definition displays, and more. Headquartered in southeast Michigan and with five satellite offices throughout the US, MEAA is an affiliate company of global powerhouse brand Mitsubishi Electric Corporation. Crafting a distinctive, relevant brand presence, identity, and voice as an automotive supplier has proved challenging for many in the marketplace; achieving that while staying true to an expansive corporate brand adds an extra layer to the challenge. MEAA sought NewFoundry’s expertise in brand identity development to solve its positioning and messaging puzzle, then bring the new strategy to life with a new brand system showcased first as an all-new flagship website.

Inspired by stakeholder interviews and other findings from our discovery process, we sought to craft a positioning statement and messaging strategy that pays homage to Mitsubishi Electric’s 100-year history of innovation in electrical and electronic products and systems. After exploring and vetting several possible directions, we landed on a headline and supporting copy concept that would serve to inspire the bold, new brand system created by our design team.

We are innovation, electrified.

Electronic products are our past and our future. In fact, we’ve been igniting the automotive industry for 100 years. And with the arrival of the modern mobility age, we’re just getting started. From advanced automotive technology to the highest quality components and user-centered solutions, we were made for this. We are Mitsubishi Electric. We are innovation, electrified.

Working closely with stakeholders at MEAA, our strategists and UX designers established discrete goals, user personas, and user stories to drive the design of the new website. Over the course of several weekly design and engineering sprints, the new website came together as the dynamic, engaging experience that all of us envisioned from the start.

The result is a website that flawlessly showcases the evolving world of innovations at MEAA, captures the attention of automotive manufacturers, partners, and content creators, and serves as a crucial conduit for lead generation and talent acquisition.

Experience MEAA’s bold new stance for yourself at https://www.meaa-mea.com/.

PROCESS AND DELIVERABLES:

Discovery
Brand Audit
Competitive Audit
Creative Brief
Brand Positioning
Messaging Strategy
User Personas
UX/UI Design
Workflow Design
High-Fidelity Design Mockups
Website Engineering
Pardot Integration
Testing and QA
User Testing
Deployment
Data Security

Gild Insurance Website

Gild

Startup insurtech company is shaking up the oft-staid world of business insurance


RESULTS:

Gild approached NewFoundry with a vision to rethink the business insurance industry’s approach to serving small and solo enterprise customers. Its founding team had identified a disconnect between what these customers need – individualized coverage, administered quickly and helpfully – and the prevailing manual, inefficient methodologies of traditional insurance quote and binding. They formed Gild to bridge this gap and in doing so, are on a mission to enable greater numbers of small business owners, freelancers, and solopreneurs to thrive while protecting their independence.

The backbone of Gild is Gildber, the friendly AI chatbot that serves as Gild’s mascot and conduit of communication between customers and Gild’s growing community of partner carriers. Gildber was designed and engineered by NewFoundry to leapfrog shoppers ahead in the quoting process by gathering a tiny bit of information and using it to access additional information from insurance databases. Gildber uses the information to triage needs and present the customer with recommendations, costs, and ultimately bind the chosen product(s).

Contrasted with the old way of doing things that involved lots of phone calls and trips to a brick & mortar agency, Gild is designed to meet this unique set of customers where they are, which is usually working with snatches of time between juggling customers, deliveries, and employees, and trying to squeeze in shopping for insurance from a handheld device.

In addition to working with Gild to design and engineer Gildber, NewFoundry’s role on the project included fleshing out the complete user experience; designing workflows for consumer education, quote, bind, payment, and account management; website design and engineering; cloud-based architecture and data security; and ongoing operations, maintenance, and security monitoring.

Gild is gaining significant traction in the marketplace and is turning heads with its fresh approach to solving problems and adding value. NewFoundry is proud of the feedback from Gild team leader Mary Hoeprich:

“Gild’s insurance agency partners are leaders in digital insurance technology. They’re incredibly impressed with the experience on our website, especially the use of tech to present accurate insurance knowledge. They’ve never seen anything like it. Thank you for the great partnership and congrats, NewFoundry team!”

With the first version of the site launched, NewFoundry continues its commitment to Gild’s success via our innovation team model. Gild’s dedicated design and development team within NewFoundry remains engaged, seamlessly implementing additional functionality, workflow improvements, engineering for carrier onboarding and integration, and more. The result is a crisp and clean yet approachable experience for Gilders and an open road to adding additional products, services, and innovations for Gild.

For more information and to explore Gild for yourself, visit yourgild.com.

PROCESS AND DELIVERABLES:

Discovery
UX/UI Design
Workflow Design
Artificial Intelligence Engineering
Chatbot Design and Development
High-Fidelity Design Mockups
Web Application Engineering
Testing and QA
Deployment
Cloud Architecture Engineering
Data Security
Innovation Team

Needee App

NEEDEE

Mobile application puts the spotlight on the local creative scene


RESULTS:

Working with the Ann Arbor/Ypsilanti Regional Chamber, NewFoundry conceived of, designed, and developed NEEDEE, a mobile application that connects people involved with the creative scene in Ann Arbor, Ypsilanti, and the surrounding area.

Users of the app can easily explore events, locales associated with the arts, and discover creative people from a multitude of disciplines.

Are you interested in commissioning a mural for that big blank canvas on the side of your building? Check out the People section of the app to find visual artists, see images of their work, and ways to get in touch.

Are you a musician looking for a venue for your next performance? Drill down into the Locales section of the app to find the perfect spot along with all of the contact information you need to make it happen.

Are traveling to the area for business and interested in finding an event to check out in your free time? Filter the Events listings by type, dates, distance, type of audience, and more to find just the right experience to make your trip memorable.

NEEDEE is available for download now in the App Store and Google Play.

PROCESS AND DELIVERABLES:

Discovery
Workflow Design
UX Design
Mobile Application Engineering
Testing and QA
Deployment
iOS App Development
Android App Development

Newfoundry-Painpilot

Michigan Medicine: Pain Pilot

A mobile application that is helping researchers combat the global opioid addiction crisis


RESULTS:

Effective pain management is critical to delivering excellence in care and the best possible surgical outcomes, and yet it is critical that pain medications are prescribed and taken responsibly. In pursuit of strategies to combat the global opioid addiction crisis, Michigan Medicine’s General Surgery team designed a research study to gain visibility into how people use over-the-counter (OTC) and prescription opioid pain medications. They approached NewFoundry to develop an application central to the study, enabling post-operative patients to report how they use these medications and the research team to understand the resulting effect on the pain curve. The result is Pain Pilot, a mobile app with a patient-friendly frontend experience developed within NewFoundry’s Kestrel Medical and a secure HIPAA-compliant backend system used by Michigan Medicine researchers to conduct the study.

The ideal scenario following surgical discharge is that a patient is able to manage pain exclusively with OTC medications and by taking the least amount necessary; if opioids must be used, it is minimally and they are discontinued as quickly as possible during the recovery journey. Pain Pilot is designed to encourage the ideal scenario while measuring actual usage and pain management outcomes.

Using the app, the care team specifies the patient’s medication protocol. Once at home, the patient consults the app for information about their pain medication options, the time that each may be safely taken, and how much may be safely taken. OTCs (e.g., ibuprofen, Tylenol) are prominently featured as “scheduled” options to encourage their use first, while opioids (e.g., oxycodone) are “as needed medications” to gently discourage their use. With a couple of taps, the patient indicates which medication and dose they are taking. The app prompts the patient to log a pain score (1-10) each time medication is taken or at other intervals established by the research team.

The app includes encouragement and education that helps patients continue to participate in the study and use pain medication responsibly. It monitors trends in the patient’s logged pain scores and prompts the patient to take action accordingly. For example, in response to a trend of high pain scores, the app suggests that the patient call the doctor (and offers to connect the call with a tap). On the other hand, a trend of low pain scores triggers the app to suggest that if the patient is feeling better they should continue OTCs as needed and safely dispose of remaining opioids. In addition, the patient can get information about each medication in the protocol (e.g., how to take, benefits, risks, side effects, warnings, what to do in event of overdose) within the app.

NewFoundry’s role in creating Pain Pilot included fleshing out the application needs and requirements via discovery with Michigan Medicine; writing user stories; designing workflows, wireframes, and mockups; and engineering the app end to end including mobile app development, cloud infrastructure, and HIPAA compliance (user validation and secure handling and anonymizing of private health information).

Based on early success with Pain Pilot, Michigan Medicine has expanded its long-term vision to include working with us to create an entire suite of apps (known as MedGuider) centered on excellence in care and the best possible outcomes for patients.

PROCESS AND DELIVERABLES:

Discovery
UX/UI Design
Workflow Design
High-Fidelity Design Mockups
Mobile Application Engineering
Testing and QA
Deployment
iOS App Development

NuStep: UE8

Thoughtful UX design helps exercisers stay motivated while working out safely and effectively


RESULTS:

NuStep designs, develops and manufactures recumbent cross trainers that have become a mainstay in healthcare, wellness and fitness environments. Building on the success of our previous collaboration on the T6 cross trainer, NuStep sought NewFoundry’s help to design the user interface for its new UE8 upper body ergometer.

As an exerciser, one of the goals of using the upper body ergometer is to apply equal effort with each arm as it moves the handholds on the machine away from the body in a circular motion (similar to the action of forward-pedaling a bicycle with the legs). Our designers created a perspective view of the circular motion and added additional layers of information to provide an intuitive exerciser view. The screen displays exercise insights that are easily digestible at a glance and can be toggled to a more detailed view for clinicians. This thoughtful UI makes it easy for exercisers to evaluate their performance and make adjustments to avoid injury and maximize results while equipping busy clinicians with the information they need to be most helpful and effective in their work with each patient.

Demo of the NuStep EU8 upper body ergometer display

Like the NuStep T6, the UE8 includes a Pace Partner feature, which acts as a “virtual coach” to help the user exercise at the correct pace to meet the goals of the exercise session. Our designers extended the look and feel of the virtual landscape and track environment established as part of the T6 UX design to create a playful new island paddling theme. The result is a fresh, fun, and engaging UE8 user experience.

Pace Partner display on the NuStep EU8 Upper Body Ergometer

In addition to designing experiences specific to UE8, our designers are working with NuStep to create a new cross-platform workflow to help exercisers get started on their workout. In the past, a clinical NuStep exerciser was typically assigned a workout to complete based on an exercise stat, such as exercising a certain number of minutes at an effort required to burn a certain number of watts. In the future, exercisers will have the option to be led through the steps of choosing a goal before being presented with several workout options that are all programmatically designed to help the exerciser meet the goal. This new functionality puts the user at the center of the experience and provides a sense of agency through the offering of choice and control. The expected result is greater emotional investment in completing the workout to the best of the exerciser’s ability and ultimately leading to a healthier life. The workout choice functionality is planned for rollout across all NuStep machines as part of future product cycle upgrade plans.

Learn more about the NuStep UE8 here.

PROCESS AND DELIVERABLES:

User Research
Discovery
UX/UI Design
Workflow Design
High-Fidelity Design Mockups

SaveOn

All-new website delivers streamlined user experience and lays the groundwork for increased sales and profitability


RESULTS:

SaveOn is a leading provider of print and digital coupons and marketing solutions for businesses in a growing number of markets across the United States. Having acquired a number of smaller competitors and formed a strategic partnership with a leading media and marketing services company, SaveOn set its sights on accelerating market expansion, sales, and revenue growth. SaveOn also wanted to roll out a new logo and positioning statement, “Live Life for Less”, across its various touch points.

In pursuit of these goals, SaveOn sought NewFoundry’s help to redesign its flagship digital coupon site, SaveOn.com. The large volume of existing assets and content would need to be retained, accounted for, and repurposed in the new design in order to eliminate any impact on SaveOn’s content team and its customer base of merchant advertisers. In addition to redesigning and engineering the front-end, the project required revamping the backend infrastructure to increase the site’s stability and cybersecurity.

As an outcome of our discovery process, we identified the driving forces of the redesign. We established that the new digital experience must provide more value to SaveOn’s customer base of businesses; streamline the digital coupon redemption workflow for both businesses and shoppers; deliver a better shopper experience on desktop, tablet, and mobile devices; and increase signups and memberships for SaveOn.

Our team of strategists, designers, and engineers worked together to flesh out the user experience and provide the end-to-end engineering to bring the new SaveOn.com to life.

Key project outcomes include:

  1. Extending SaveOn’s new logo to create a complete visual language used to design the look and feel of the user interface including icons, color palette, content styling, photography style, photography treatment, containers, and separators.
  2. Designing shopper workflows for searching, filtering, saving, and redeeming coupons based on keywords, categories, and geo-location; signing up for membership; creating a user profile; entering contests and more. This included designing a unique experience for signed-in member users.
  3. Restructuring existing content and designing a dedicated area of the website to more effectively showcase the SaveOn value proposition to its target audience of businesses and make it easier for new customers to get started with SaveOn.
  4. Converting the legacy codebase to a modern engineering architecture while preserving database data, administrative tools, and external application integrations.
  5. Auditing the site performance to identify and implement significant improvement measures while reducing SaveOn’s cloud service costs.
  6. Rearchitecting the cloud infrastructure to follow best practices for security and performance while identifying and removing unused resources, further reducing SaveOn’s cloud service costs.
  7. Improving search engine optimization (SEO) throughout the entire site, making it easier for new shoppers and businesses to find SaveOn and enabling SaveOn to grow its membership and sales revenue.

The resulting website and backend infrastructure is enabling SaveOn to deliver greater value to its merchant and shopper stakeholders and create a fresh impression of the SaveOn brand – all while increasing performance and security at lower operating costs. In addition to providing an outstanding experience for website visitors today, SaveOn is now positioned to execute on a broader digital vision.

Experience the all-new SaveOn website for yourself at SaveOn.com.

PROCESS AND DELIVERABLES:

Discovery
Workflow Design
Visual Language Design
UX/UI Design
High-Fidelity Design Mockups
Website Engineering
Web Application Engineering
Cloud Infrastructure Architecture Engineering
Search Engine Optimization
Testing and QA
User Testing
Deployment

My Weight Loss Journey

Michigan Medicine: My Weight Loss Journey

Mobile application educates patients and helps realize optimal post-surgery outcomes


RESULTS:

The University of Michigan, with faculty serving as director and co-director of the Michigan Bariatric Surgery Collaborative, was driven to find new ways to set patients up for success and lasting health.

Following on the success of the Weigh the Odds Outcomes Calculator, Michigan Medicine and the Michigan Bariatric Surgery Collaborative sought NewFoundry’s design and engineering expertise to develop the My Weight Loss Journey app.

My Weight Loss Journey helps realize optimal outcomes at every stage in the patient care lifecycle.

  1. Pre-operative: The app educates the patient with helpful resources and testimonials regarding what to expect from the surgical procedure.
  2. Patient post-operative: The app prompts the the patient to complete a survey at timed intervals to help shape positive postoperative behavior.
  3. Physician post-operative: The app guides physicians on topics to discuss with the patient at follow-up appointments.

Engineered for availability on both iOS and Android devices, My Weight Loss Journey utilizes HIPAA-compliant backend data storage, retrieval, and analysis APIs running in AWS using state-of-the art infrastructure and security controls.

PROCESS AND DELIVERABLES:

Discovery
Workflow Design
UX/UI Design
High-Fidelity Design Mockups
Mobile Application Engineering
Testing and QA
Deployment
iOS App Development
Android App Development

NuStep: T6

All-new intuitive UI design motivates exercisers while increasing trainer effectiveness and efficiency


RESULTS:

NuStep designs, develops and manufactures recumbent cross trainers that have become a mainstay in healthcare, wellness and fitness environments. When NuStep set about modernizing its core product, the T4/T5, it reached out to NewFoundry to help reimagine the user interface for both the upper main display and the additional lower display. The resulting product is the all-new cross trainer T6 series.

NewFoundry started by understanding the needs, tasks, desires, and fears of NuStep users by analyzing client-provided user research. We deepened that understanding with a NewFoundry-led UX discovery workshop in NuStep’s on-site gym. We interviewed NuStep experts in training, product development, and marketing to gain a visceral understanding of the unique needs of NuStep’s exerciser and trainer populations. In addition to gaining insight into the social, instructional, and motivational needs of the NuStep exerciser, we observed the tasks of busy trainers in a simulated clinical setting. Getting as many patients exercising at a personalized optimal level as quickly as possible and helping patients feel successful are core objectives of the trainer.

Based on this deep understanding of the two primary user groups, NewFoundry designed the HMI for the new T6. A main feature of the design is an all-new version of Pace Partner, a key motivational element that helps NuStep patients get the most from every minute on the machine and provides the essential KPIs that reinforce success and keep them coming back for their next workout session. Watch the short video to see it in action:

In all, NewFoundry designed every aspect of the T6 interface, including the upper home screen, Quick Start mode, Pace Partner, Charts, the lower main control screen, settings, workout summary, user profile, and over-the-air (OTA) software update workflow. Over the course of this work, we established a cohesive visual language for T6 that will be easy to extend to other NuStep products as models are updated or added to the lineup in the future.

NewFoundry also provided engineering expertise and support, working with NuStep’s in-house product development team to implement the UX/UI design and more.

PROCESS AND DELIVERABLES:

User Research
Discovery
UX/UI Design
Workflow Design
High-Fidelity Design Mockups
Software Engineering
Testing and QA

Catholic Social Services of Washtenaw County

Website provides resources to help build an aging-friendly community


RESULTS:

Catholic Social Services of Washtenaw County (CSSW) is a member agency of the Diocese of Lansing Catholic Charities. As part of carrying out its mission, CSSW established an initiative called “Ahead of the Curve Washtenaw” to aid caregivers of older adults by providing accessible, highly targeted resources to enable proactive planning and preparation for future care needs.

CSSW sought NewFoundry’s help to implement the first phase of this initiative, comprised of three technology innovations integrated together in one web destination:

  1. Senior Resource Directory – a web-accessible database of county-wide resources, presented in a format that makes it easy for caregivers to search and filter results by location, eligibility, and more.
  2. Caregiver Assessment Tool – a web application that helps caregivers uncover risk factors, anticipate needs, and find health and social services referrals tailored to their specific situation.
  3. Caregiver Training Program – a web portal through which caregivers may access a multimedia-format curriculum of evidence-based training on a variety of senior-care topics.

 

NewFoundry strategists, designers, and engineers collaborated with students from the University of Michigan School of Information and the Ahead of the Curve Washtenaw team on this project, which included user research conducted as part of the UMSI students’ coursework. Using the research as an input, NewFoundry fleshed out the user experience, designed the user interface, and provided the end-to-end engineering that brought the suite of caregiver resources to life. Special consideration was given to ensure the interface delivers an excellent experience for a wide range of ages and abilities using handheld, tablet, and desktop devices.

Caregivers of older adults in Washtenaw County and beyond now have three critical, never-before available resources at their fingertips, enabling high-quality care, proactive decision-making, and better outcomes. Ahead of the Curve Washtenaw is supported by the Michigan Health Endowment Fund. For more information, visit getaheadwashtenaw.org.

PROCESS AND DELIVERABLES:

Discovery
Workflow Design
UX/UI Design
High-Fidelity Design Mockups
Website Engineering
Web Application Engineering
Testing and QA
User Testing
Deployment

Michigan Medicine: MAIN

Web and mobile application helps patients understand and recover from alcohol addiction


RESULTS:

University of Michigan physicians and researchers developed a decision-making and education model to help hepatology clinic patients who suffer from disease as a result of alcohol addiction. They formed a group, named MAIN (Michigan Alcohol Improvement Network), to further advance their mission and sought NewFoundry’s help to develop the MAIN application for mobile and web.

Based on user answers to a series of questions, the MAIN application helps patients understand the misconceptions they may have about alcohol use, safety, and addiction, then presents three best-fit treatment recommendations which take into account the patient’s personal preferences, lifestyle, and budgetary constraints. The application then helps the patient take the first step toward treatment by presenting the name, phone, and location of treatment centers nearest the patient’s zip code.

NewFoundry’s strategy, UX design, and engineering teams worked together to create workflows that support the needs of patients, researchers, and clinicians. Hepatology patients suffering from cirrhosis of the liver often experience cognitive impairment, so we designed the app’s patient interface with this in mind, adding illustrations and other design elements to improve comprehension and provide as frictionless an experience as possible. To support the needs of researchers, workflows were designed to ensure recording and database storage of user response data at strategic points in patient workflows. Clinicians are able to unlock select application features with a code, supporting their need to have more effective and fruitful conversations with their patients. Clinicians can easily provide patients with a personalized evaluation and treatment recommendation report at the end of their appointment, paving the way to the first step toward recovery and improved health.

PROCESS AND DELIVERABLES:

Discovery
Workflow Design
UX/UI Design
High-Fidelity Design Mockups
Mobile Application Engineering
Web Application Engineering
Testing and QA
User Testing
Deployment

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